Uber kickstarted the evolution of the taxi market in the early 2010s, when it launched an app which easily connected drivers with riders. In California where the app launched, ordering a cab was a nightmare, so much so that co-founder Garrett Camp had established his own fleet of black cabs to pick him up from bars and clubs.
Camp recognised the value of this service, which was less temperamental than waiting on the sidewalk for a cab or waiting more than an hour for someone to pick them up. UberCab was founded in 2009 and Travis Kalanick joined shortly afterwards. Kalanick become the CEO shortly afterwards in December 2010, a position he held until 2017.
During Kalanick’s tenure as CEO, Uber became the brand most people associate with ride hailing. It took the US by storm and quickly expanded into Europe, Asia and South America. Kalanick also oversaw Uber launch Eats, Freight and its autonomous vehicle unit, as he attempted to expand Uber’s reach to all parts of the transportation market.
Kalanick’s tenure brought lots of growth, but it also brought controversy. Uber’s entry into countries and states often came before agreements had been made with those in power, which led to penalties and bans in some areas of the world. Allegations of sexual harassment and bullying in the workplace led to Kalanick resigning in 2017 and being replaced by Expedia CEO Dara Khosrowshahi.
Since 2017, Uber has taken its foot off the gas, selling its stake in India and leaving several European countries. It also sold its autonomous vehicle unit to Aurora, in return for a significant stake in the startup. It has cleaned up its image, although several countries are currently looking into whether Uber drivers should be considered employees. The UK was one of the first countries to recognise them as such.
The coronavirus pandemic hit Uber’s ride hailing business hard, but by Q4 2020 it had reached pre-pandemic revenue figures. Uber Eats became the main business during this time, with over 200 percent increase in revenue year-on-year. In 2022, ride hailing surpassed delivery as the main driver of revenue and operating profit, and this continued into 2023.
We have collected key statistics on Uber. Read on below to find out more.
Uber Key Statistics
- Uber generated $37.2 billion revenue in 2023, an 16% increase on the previous year
- It made $19.6 billion revenue from ride-hailing, and $12.1 billion from delivery. The rest came from freight services
- 137 million people use Uber or Uber Eats once a month, an 11% increase year-on-year
- Uber drivers completed 9.44 billion trips in 2023, almost two billion more than in 2022
Uber Overview
| Title 1 | Title 2 |
|---|---|
| Launch date | May 2010 |
| HQ | San Francisco, California |
| People | Dara Khosrowshahi (CEO), Travis Kalanick (co-founder), Garrett Camp (co-founder) |
| Business type | Public (NYSE: UBER) |
| Industry | Ride hailing |
Uber Revenue
Uber generated $37.2 billion revenue in 2023, a 16% increase year-on-year. In 2020, Uber’s revenues declined by 21% due to the coronavirus pandemic.
Uber quarterly revenue 2017 to 2024 ($mm)
Uber annual revenue 2014 to 2023 ($bn)
| Year | Revenue ($bn) |
|---|---|
| 2014 | 0.4 |
| 2015 | 1.7 |
| 2016 | 5 |
| 2017 | 7.9 |
| 2018 | 11.3 |
| 2019 | 14.1 |
| 2020 | 11.1 |
| 2021 | 17.4 |
| 2022 | 31.8 |
| 2023 | 37.2 |
Note: This covers all of Uber’s business, not just mobility. Source: Company data
Uber Revenue by Segment
Uber’s mobility segment became the key driver of revenue in 2023, after suffering heavily from lockdowns in 2020 and 2021.
Uber revenue by segment 2018 to 2023 ($bn)
| Year | Mobility | Delivery | Freight | Other |
|---|---|---|---|---|
| 2018 | 8.9 | 0.7 | 0.3 | 0.1 |
| 2019 | 10.4 | 1.3 | 0.7 | 1.3 |
| 2020 | 7.9 | 4.8 | 0.9 | 1.3 |
| 2021 | 7.5 | 8.3 | 2.1 | 0.4 |
| 2022 | 14 | 10.9 | 6.9 | |
| 2023 | 19.6 | 12.1 | 5.2 |
Note: Uber did not generate revenue from Other in 2022. Source: Company data
Uber Mobility and Delivery Revenue
Mobility and delivery improved on the previous year, while freight declined by 24%.
Uber revenue by segment 2018 to 2024 ($bn)
Uber Revenue by Region
The US & Canada are still responsible for the majority of Uber’s revenue, with $22.7 billion of the $37.2 billion made in 2023 coming from those two countries.
Uber annual revenue by segment 2018 to 2023 ($bn)
| Year | US & Canada | LATAM | EMEA | APAC |
|---|---|---|---|---|
| 2018 | 6.4 | 1.9 | 1.7 | 1 |
| 2019 | 8.5 | 1.9 | 2.2 | 1.2 |
| 2020 | 6.8 | 1.3 | 1.8 | 1.5 |
| 2021 | 10 | 1.4 | 3.2 | 2.7 |
| 2022 | 19.4 | 1.9 | 6.9 | 3.4 |
| 2023 | 22.7 | 2 | 8.5 | 4 |
Note: Uber stopped reporting this in Q3 2023. Source: Company data
Uber Profit
Uber had its second profitable year in 2023, part of a two year effort by the company to reduce costs and other expenditures.
Uber annual profit / loss 2014 to 2023 ($bn)
| Year | Profit/Loss ($bn) |
|---|---|
| 2014 | -0.7 |
| 2015 | -1.6 |
| 2016 | -3.6 |
| 2017 | -4 |
| 2018 | 1 |
| 2019 | -8.5 |
| 2020 | -6.7 |
| 2021 | -0.4 |
| 2022 | -9.1 |
| 2023 | 1.8 |
Note: Parentheses indicate loss. Source: Company data
Uber Gross Bookings
Uber generated $137 billion in gross bookings in 2023, a 19% increase year-on-year.
Uber annual gross bookings 2016 to 2023 ($bn)
| Year | Gross bookings ($bn) |
|---|---|
| 2016 | 19 |
| 2017 | 45 |
| 2018 | 50 |
| 2019 | 65 |
| 2020 | 57 |
| 2021 | 90 |
| 2022 | 115 |
| 2023 | 137 |
Source: Company data
Uber Users
137 million people used Uber in 2023, about 88 million of those use Uber Eats.
Uber annual users 2015 to 2023 (mm)
| Year | Users (mm) |
|---|---|
| 2015 | 11 |
| 2016 | 37 |
| 2017 | 58 |
| 2018 | 76 |
| 2019 | 99 |
| 2020 | 55 |
| 2021 | 101 |
| 2022 | 122 |
| 2023 | 137 |
Source: Company data
Uber Trips
Uber drivers completed 9.4 billion trips in 2023, a 23% increase year-on-year.
Uber annual trips 2017 to 2023 (bn)
| Year | Trips (bn) |
|---|---|
| 2017 | 3.79 |
| 2018 | 5.21 |
| 2019 | 6.9 |
| 2020 | 4.98 |
| 2021 | 6.36 |
| 2022 | 7.64 |
| 2023 | 9.44 |
Source: Company data
Uber Funding
Uber received $20.9 billion funding from 2011 to 2019 from a laundry list of investors, including Alphabet, Benchmark and SoftBank Ventures.
Uber cumulative funding 2011 to 2019 ($bn)
| Year | Funding ($bn) |
|---|---|
| 2011 | 0.06 |
| 2013 | 0.44 |
| 2014 | 4.64 |
| 2015 | 5.64 |
| 2016 | 9.14 |
| 2018 | 18.9 |
| 2019 | 20.9 |
Source: Crunchbase
Uber vs Lyft: Market Share
Want to learn more about the ride hailing market? Read our sector profile
Uber FAQ
How many people drive for Uber?
In 2021, Uber had over five million drivers worldwide
How many trips per day are completed by Uber?
In 2021, Uber completed on average 17.4 million trips per day
How many cities is Uber available in?
Uber is available in over 900 cities globally
What ride-hailing services does Uber have stakes in?
When Uber leaves a region, it usually sells its service to the largest competitor in return for a stake in the company. In Russia, it owns a 37 percent stake in Yandex Taxi and a 15 percent stake in China’s Didi. It also has a 19 percent stake in Grab, which is popular in Southeast Asia.
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